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Terms & Conditions

The Heritage Collection / Terms & Conditions


1. This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods listed on our website to you. Please read these terms and conditions carefully before ordering any goods from our site. You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

2. Eligibility to Purchase Product

2.1 All products on the website are available for sale through the site to residents of the United Kingdom, Ireland, Isle of Wight and Channel Islands only. We do not accept orders from or deliver products to individuals outside of this territory via the website. Please contact us if you require delivery outside this area.

2.2 In order to satisfy certain legal requirements and ensure that the delivery of the products can be made effectively and safely we need to be sure of certain pieces of information about you.

2.3 By placing an order through our site, you confirm and acknowledge that:

(a) You are legally capable of entering into binding contracts; and

(b) You are at least 18 years old;

(c) You are resident in the United Kingdom; and

(d) You are accessing our site from that country.

3 Pricing

3.1 All prices are quoted in UK Pounds Sterling and are sold under English law. Delivery of some goods is free (subject to product and destination, please see our Delivery page for details).

3.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

3.3 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures so that, where a product’s correct price is less than our stated price we will charge the lower amount when dispatching the Goods to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.

3.4 Payment for all Goods can be by credit or debit card, or cheque. We accept payment with Visa, Delta, Switch, Solo, Maestro or Mastercard. Where payment is made by way of credit or debit card, we will take payment from the relevant account at the point of order. We will not dispatch your order until we have received payment in full.

4 Delivery

4.1 Delivery of all goods is charged at the rate detailed at the time the order is placed.

4.2 All goods are shipped by a professional distribution company. Orders can be collected by you from our warehouse if preferred. Please contact us if you wish to utilize this option.

4.3 Unless otherwise stated please allow 7 days for delivery. All dates for delivery are estimates only. Please ensure that all delivery details are accurate as incorrect details could lead to a delay in delivery. Whilst we make every effort to deliver goods within the estimated timescale, on occasion delays are unavoidable due to unforeseen factors.

4.4 We shall be under no liability for any delay or failure to deliver the goods within the estimated timescale. We recommend that you make arrangements for trade’s people to carry out any required work on your behalf only after you have received the goods.

4.5 A signature will be required on receipt. All goods must be signed for by a person over the age of 18. We recommend that you carry out a full inspection of the goods, as once goods have been received by you they are deemed to be your responsibility. Any loss or damage to the goods caused after delivery will be your responsibility.

4.6 If we are unable to make a delivery because delivery is refused or missed at the delivery address you may incur a re-delivery charge, as we have fulfilled our obligations to you.

5 Product Enquiries

5.1 We make every effort to offer only products, sizes and colours that are available and in stock with our suppliers. If a size or colour, or type of product is not available, we will notify you on receipt of your order and will reimburse your payment if you chose to cancel the order.

5.2 Any products made to measure from information / measurements provided by the customer are NON-RETURNABLE.

5.3 Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the products have been requested (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation. If you do not receive the Order Confirmation within 5 days please contact us to ensure that your order has been received.

5.4 The Contract will relate only to those products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Order Confirmation.


6 Cancellation rights & returns

6.1 We hope that you will be fully satisfied with your products. If you are not satisfied with your goods for any reason, we are happy to offer a full MONEY BACK GUARANTEE in accordance with the our returns policy.  Please see our specific page for details of this policy.

7. Damaged goods notification process

7.1 If you should receive an item that is not in perfect condition, was damaged in shipping or there is a shortage of quantity, please notify us WITHIN 2 WORKING DAYS of receipt of the items by emailing us at marking your email “Damaged” or calling us on 0114 247 4917. We will always try to help resolve such issues but we do require notification of the problem within this timescale.

7.2 All goods are inspected thoroughly before dispatch, and are deemed to be in a saleable condition upon dispatch.

8. Notices

8.1 All notices (i.e. Cancellation Notices) should be sent to: Heritage Doors & Floors Ltd, Westthorpe Field Business Park, Killamarsh, Sheffield, S21 1TZ.

9. Risk and Title

9.1 You will be responsible for the care of the goods once they are delivered (for example, you should store the goods securely and safely and you should insure the goods). We will not be responsible for any damage caused from incorrect storage.

9.2 Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

10. Fraud

10.1 In order to protect against fraud we are only able to ship items to the billing address. We do check the address you give on your order before shipment.

12. General

12.1 If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and the rest of the terms of sale shall remain in force.

12.2 All contracts formed, sales made and legal disputes arising through the use of this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of our site.

12.3 These terms and conditions shall apply to all sales purchased through Heritage Doors & Floors Limited and by placing an order with us you are accepting these terms and conditions.

11. Our right to vary these terms and conditions

11.1 These terms of sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

11.2 We have the right to revise and amend these terms of sale from time to time, for example to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

11.3 You will be subject to the policies and terms of sale in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods).


If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.