We offer a huge variety of products, some small and light, some extremely large and heavy. To cope with this variety we need to use 4 separate shippers as some will not take all of the product we offer. We cannot for example send a pallet of flooring with a small parcel courier. In most cases we can still ship your goods with a single shipper, however on occasion we sometimes have to use two.
We do our best to reduce delivery costs to an absolute minimum, including free delivery where possible. When you checkout you will see who we plan to deliver your goods with. It is very hard to build a website that covers all delivery eventualities so if you spot something that seems obviously out of kilter then please do call us up and we’ll look to see if that delivery cost is correct.
Some of our products, such as oak flooring, are particularly costly to deliver. As an example, an average 100m² order of oak flooring weighs approximately 1.5 tonnes! Remember that you always have the option to collect your goods, and you can select that at the checkout. We’ll happily help you load up, with forklifts if needed and supply you with a hot drink if it helps!
You’ll be informed as your order progresses via email notifications and you can always give us a call if you would like to check progress.
Most of our standard products are normally in stock and will ship with 1-2 working days. Custom made lines will take longer but we can advise current leadtimes at the point of order. As a rough guide we’d normally expect to ship a custom size ledged door within 3-5 working days. Mortice and tenon doors are typically shipped in 2-3 weeks.