Mon - Thur: 08:30 to 17.00 Fri: 08:30 to 16:30 - Closed 21st Dec - 2nd Jan

Delivery

We offer a huge variety of products, some small and light, some extremely large and heavy.  To cope with this variety we need to use 4 separate shippers as some will not take all of the product we offer.  We cannot for example send a pallet of flooring with a small parcel courier.  In most cases we can still ship your goods with a single shipper, however on occasion we sometimes have to use two.

We do our best to reduce delivery costs to an absolute minimum, including free delivery where possible.   When you checkout you will see who we plan to deliver your goods with.  It is very hard to build a website that covers all delivery eventualities so if you spot something that seems obviously out of kilter then please do call us up and we’ll look to see if that delivery cost is correct.

Some of our products, such as oak flooring, are particularly costly to deliver. As an example, an average 100m² order of oak flooring weighs approximately 1.5 tonnes! Remember that you always have the option to collect your goods, and you can select that at the checkout.  We’ll happily help you load up, with forklifts if needed and supply you with a hot drink if it helps!

LEADTIMES

You’ll be informed as your order progressed via email notifications and you can always give us a call if you would like to check progress.

Most of our standard products are normally in stock and will ship with 1 working day.  Custom made lines will take longer but we can advise current leadtimes at the point of order.  As a rough guide we’d normally expect to ship a custom size ledged door within 3-5 working days.  Mortice and tenon doors are typically shipped in 1-2 weeks.

Indicative Delivery Bands

Small Parcels – £6.00+

Large Parcels – £15.00+

Long + Large Parcels – £15.00+

Palletised goods Heavy/Bulky Products – £30+

Damages

We wrap all our deliveries carefully but inevitably there are the occasional instances of damage in transit. Please take the time to check your delivery when it arrives, and if there are any signs of damage, sign for the goods as damaged and report to us within 24 hours. Please note that if you leave this for a few days, we usually cannot claim from the transport company and we will be unable to reimburse you for damaged items. Please check before the driver leaves or if not possible then check as soon as you can in the next 24hrs.

Heavy Items and Access – Please Take Note

For particularly large orders, such as flooring or stair cladding kits, we may have to switch to our pallet carrier partner.   This involves an additional level of checks as any failed deliveries are recharged by them to us and you.  For these orders we will call you to arrange a day of delivery.  You will need to have someone available to help unload as the pallet networks offer “Kerbside Delivery” only.  Often drivers will help, but not always and we have no way to insist.

In addition, we usually use 7.5-tonne or larger lorries for pallet deliveries.  These are large and need good access. If you are unsure about whether the vehicle can reach your home PLEASE CALL US. We can usually arrange something but we need to know in advance. If the driver cannot get the vehicle safely to you they can refuse to unload and you will have to pay for another delivery. If we know in advance we can help.

Highlands & Islands Policy/Foreign Shipments

Our website shipping costs cover normal mainland UK deliveries. Whilst we can ship to Highlands & Islands, Northern Island, Isle of Man, Isle of Wight, Channel Islands etc, this will cost more. Please contact us for a shipping quote. We also regularly ship further afield to places such as France and Japan. Once again, give our team a call and we’ll discuss the best options. If you place an order on the website for an Island location, we’ll call you to discuss any additional charges. Naturally, we are quite happy to refund orders where the additional charges are not acceptable.

We regularly ship our products around the world, to destinations from France to Japan.  In these circumstances it is best to call us so that we can arrange a personalised shipping quote for you as well as talk you through issues such as what information we will need in order to be able to ship VAT free.