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Returns & Refunds Policy

Were extremely confident that you will be delighted with our Solid Oak Flooring, Stair parts and Doors. If you are not satisfied please call us so that we can see if the issue can be resolved. Should you prefer to return the products then we can help you to organise this. We do occasionally charge a restocking fee on some lines where necessary. We do our best to resolve every single issue no matter how big or small and our friendly staff are on hand to answer any questions or quiries you may have.
Bespoke Items
Please note that we cannot accept returns on custom made products and special order items where those have been supplied correctly. This includes any non standard product that we manufacture or prefinish especially to order, however we will always do our best to resolve any concerns.

 Obviously as always if you have any questions regarding your order at any stage of the process please dont hesitate to contact us using the phone and email details at the top of the page. You can also instant message us using the sites in built live chat function when the banner at the top right of the page reads 'chat live now'.

For full details of our returns and refunds policy, please refer to our terms and conditions.