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Heritage Engineered Wood Products. Read Our Privacy Policy

Privacy Policy

We take your privacy seriously.  We do not, and never will, pass on your details to any third party marketing organisations.

Our database stores customers address and contact details to allow for easier and quicker order processing in future. We do sometimes mail relevant offers and new product information, although we respect your privacy and will not overuse this facility. If you prefer not to receive such information, please email us at and we will remove your details from our database. Our database is strictly confidential and we do not pass on any details to third party marketing organisations.

Our Payment Service Provider is Sage Pay (PSP), the largest independent PSP in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours every single day of the year. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.