TERMS AND CONDITIONS
We, (Heritage doors and floors ltd, 8a Westhorpe Fields Business Park
Killamarsh,Sheffield,S21 1TZ ) are entering an agreement with
you once you have placed an order. All interested visitors must read
our terms and conditions before buying online or over the phone. Our
contract will be concluded once you have made the payment.
1. Our website
Your use of this website and any service contained within
constitutes acceptance of these Terms & Conditions. If you do not
agree to these terms and conditions then please do not use
www.theheritagecollections.co.uk you are strongly advised to read
our conditions of sale (detailed below) before ordering or
purchasing any goods, products or services by telephone, fax, email
or personal visit to our showroom at (Heritage
Doors and Floors ltd,8a Westhorpe Fields Business Park
Killamarsh,Sheffield,S21 1TZ ). In addition, nothing in
these terms and conditions affects your legal rights as a consumer.
Our acceptance of any order normally takes place on despatch of the
order. You (the purchaser) may however wish to secure goods in
advance of the dispatch date by placing a deposit in full or part as
agreed. Invoices or confirmation of your order will be issued and
sent to your address by first class mail or electronically by email
or handed to the customer if they are purchasing at our showroom.
They will contain details of your order and our conditions of sale
and these should be read in advance of the dispatch date. If you
have any problems please contact us in advance of the dispatch
date.
The instructions and information we provide – whether through our
website, over the telephone or through printed material are for
general guidance only. You should seek appropriate professional
advice regarding your particular installation.
2. Third Parties
2.1 Any contract between The Heritage Doors and Floors LTDs and any purchaser
is not intended to benefit any third party in any way. The Contracts, Rights of Third Parties Act 1999 shall not apply.
2.2 In addition the Company shall not be responsible in any way for
the acts of omissions of any third party employed by the Customer
direct or for any liability howsever arising incurred by the
Customer in or by reason of the Customers employment of such third
party.
2.3 The Heritage Doors and Floors LTDs does not exclude or limit liability for
death or personal injury caused by the negligence or breach of duty
by us or by our employees.
3. Privacy
we takes your privacy seriously. We comply with any relevant
legislation and are registered under the Data Protection Act 1998.
Any personal information we hold will be in the conduct of our
business. No personal information is sold to any third parties.
Occasionally you may receive newsletters from The Heritage Doors and
Floors LTDs. For further details please look at our privacy policy.
4. Product Pricing and Title
4.1 We make every effort to ensure that the pricing displayed on our
website is correct. However, if an error in the pricing of a product
is found we reserve the right to either cancel your order or contact
you to arrange payment of any extra sum due or refund any
over-payment made by you (as applicable). The processing of an order
can be cancelled or corrected by us at anytime up to the shipment of
that order and any related items.
4.2 We may alter all product prices without notice.
4.3 Any products ordered from us does not pass to you, the purchaser
until we have received and processed a valid payment, and that
payment has been made into our own bank account as cleared funds.
5. Ordering from The Heritage Doors and Floors LTDs
5.1 Before you place an order, after using our website, by
telephone, fax, email or personal visit you are strongly advised to
read our conditions of sale in advance. Our acceptance of any order
takes place on despatch of the order or when goods are available for
collection by the customer. An Order shall be deemed to have been
accepted by the company upon whichever is the earliest of the
following events: A, B or C.
A. The complete acceptance by the company of payment in cleared
funds into the company's bank account for the Goods and not
susceptible to chargeback by the customers credit card company or
revocation of cheque payments by the customers bank. Credit card
payments can take up to 14days to reach the company's bank account.
Complete acceptance by the Company cannot be completed until all
credit card security checks adopted by the Company have been
finalised. Authorisation by the credit card company is not a
guaranteed form of payment.
B. Despatch to the Customer by the Company’s carrier.
C. Delivery of the goods to the customer or his representative or to
some person authorised to collect the goods on the customer’s
behalf.
5.2 We reserve the right to delay or refuse orders where a
transaction contains incomplete details or details that cannot be
verified or where fraud is suspected.
5.3 If we are unable to reasonably ascertain these details or
resolve these issues a full refund will be made against the card
used at the time of purchase. No other form of refund or credit will
be offered nor will a refund be made to any third party card or
account. Refund cheques are made out to customer only.
6. Cancellation Rights, Returns and Refunds
6.1 You can not cancel your order after it has been placed and work
is started on your order. As it is not possible for us to sell the
custom doors or floors to anyone else which we have made for you.
6.2 As stated above notification of cancellation must be in writing,
a telephone call is not a valid cancellation.
6.3 No right of cancellation, refund or return exists under the
Consumer Protection (Distance Selling) Regulations 2000 once you
have used your product, or altered the nature of the product, unless
the product is defective and you are returning it for this reason.
6.4 Please observe the following procedure for all returns to us:
6.4.2 Please quote your order or invoice number and name and address
on goods returned to us.
6.4.3. If you are returning your product because it is defective,
please state the defect or defects. Contact the company in writing
or by telephone prior to return to ensure that there is a defect and
not a natural characteristic of the product. Please note that Timber
Products are a natural product and you would normally expect the
goods to exhibit the natural characteristics of the wood species and
the limitations and tolerances of such a product during manufacture.
6.4.4 Repackage the product in its original packaging, including any
accessories, brochures, manuals, guarantees or warranties that came
with the product. Unfortunately we will be unable to issue a refund
where the product is in an incomplete state.
6.5 If the original packaging surrounding the product has been
damaged or destroyed we will only issue a refund if the product is
being returned due to a defect. The packaging on the product
preserves its moisture content. If the original packaging of a
defective product has been damaged or destroyed you should ensure
that the returned product is adequately packed for shipment back to
us.
6.6 You are responsible for paying any postage or shipping costs
incurred when returning the product.
6.7 We will not issue refunds for any items undelivered lost or
stolen in transit to us from a purchaser.
6.8 Where a return is lost or stolen in transit to us, you should
claim compensation from the company that shipped the return.
6.9 If you fail to return a product to us, we may make arrangements
to have the product collected from you. The cost of this collection
will be passed on to you.
6.10 Subject to the above, we will refund the purchase price of a
returned product within thirty days of receiving written
notification of your intention to return the product.
6.11 We will also refund the cost of standard pallet delivery
charges by Freight incurred returning a product, if incorrectly sent
by us or where the product has been returned due to a defect. Please
note that we will not refund any courier, overnight or express
element of any delivery or postage charge, including Royal Mail
Special Delivery.
6.12 We reserve the right to charge refund charges where the
Purchaser is returning some portion of the goods (total amount
described in the invoice) due to over ordering or where some portion
of the goods are no longer required. This only applies if the goods
where correctly supplied by The Heritage Doors and Floors LTDs. Presently we
deduct 35% of the invoice price for our Costs in handling and
returning the goods to their original moisture content. We limit the
return of goods manufactured specifically to customer’s
requirements. This clause does not affect your normal Statutory or
legal rights as a consumer.There is a
Seven days term to return the goods to us. Please note that
you must send an email to our support team and ask for a returns
number before to write on your boxes. Only based on that returns
number and after checking the goods we will be able to make refunds.
All goods must be received in same condition as original and in the
same protective original packaging. Returns are subject to 15-20%
charge of the initial order to cover our, distributor or
manufacturer restocking costs and other costs that occur.
when we send out any items purchased either by phone, fax or website
that the purchaser has 24hrs to check that all goods were received
and that no claim can be made outside this time frame, also that any
damaged/missing goods must not signed for upon delivery and notes
made to reflect damage/missing on the couriers documents.
All goods received by you must be checked within 24 hours after it
has been signed for them. Claims after 24 hours that goods arrived
damaged/missing cannot be made as the carrier will not accept any claims
after 24 hours.7. Customer Complaints
We endeavour to respond to all customer complaints or queries within
14 working days.
8. Faulty Products
Where a Customer experiences a fault with a product it can be
returned to The Heritage Doors and Floors LTDs subject to our returns policy
above.
9. Events outside our control
9.1 The Heritage Doors and Floors LTDs shall not be liable for delay or
failure to perform any obligation under the conditions of sale if
the delay or failure is caused by any circumstances beyond our
reasonable control, including, but not limited to, acts of god, war,
civil disorder or industrial dispute. In addition the Company shall
not be responsible in any way for the acts of omissions of any third
party employed by the Customer direct or for any liability howsoever
arising incurred by the Customer in or by reason of the Customers
employment of such third party.
10. License
10.1 The Heritage Doors and Floors LTD, grants you a license to access the
content, information and services contained within our website for
personal use only.
10.2 This license allows you to download and cache (using your
browser) individual pages from our website.
10.3 This license does not allow you to download and modify
individual pages or substantial parts of our website nor to make our
website available via an intranet, where our website or a
substantial part of it is hosted locally on the intranet in
question.
10.4 Our website design, layout, content or text cannot be copied,
edited or otherwise manipulated without our express prior written
permission.
10.5 Our website cannot be placed within the frame-set of another
site.
10.6 Third parties are allowed to “deep link” to pages within our
website, without our express prior written permission. However, the
content of such links, whether graphic or text should not be
misleading, false, derogatory or in any other way offensive.
10.7 Any restriction on “deep linking” does not apply to affiliate
partners who wish to send customers directly to a particular page or
product in order to increase their affiliate sales.
11. Copyright
11.1 All content, databases, graphics, buttons, icons, logos,
layouts and look & feel are the copyright of The Heritage Doors
and Floors LTD, unless expressly acknowledged as otherwise.
11.2 The data mining, extraction or utilisation of product
information from our website is not permitted without our express
prior written permission.
12. Reasonably Foreseeable Losses
12.1 The Heritage Doors and Floors LTD will not be liable for any losses
incurred by you due to breaches of these Terms & Conditions by us,
where such losses were reasonably foreseeable at the time the
contract between you and us was made.
12.2 All business, indirect or consequential losses not reasonably
foreseeable at the time of the contract between you and us are
excluded.
12.3 The Heritage Doors and Floors LTD does not exclude or limit liability
for death or personal injury caused by the negligence or breach of
duty by us/ our employees.
13. Severability
The foregoing paragraphs, sub-paragraphs and clauses of these Terms
& Conditions shall be read and construed independently of each
other. Should any part of this agreement or its paragraphs,
sub-paragraphs or clauses be found invalid it shall not affect the
remaining paragraphs, sub-paragraphs and clauses.
14. Waiver
If you breach these conditions and we take no action, we will still
be entitled to use our rights and remedies in any other situation
where you breach these conditions
15. Entire Terms & Conditions
Terms and Conditions for Use of our Website set out the entire
agreement and understanding between you and The Heritage Doors and
Floors LTD
We reserve the right to change these Terms & Conditions at any time,
without giving notice to you.
16. Jurisdiction
These Terms and Conditions for Use of our Website shall be
interpreted, construed and enforced in accordance with English law
and shall be subject to the exclusive jurisdiction of the English
Courts.
Your statutory rights are unaffected.
We hope that our standard terms of business are clear and
straightforward - but do feel free to ask any questions you may
have. Unless otherwise agreed, these terms apply to your use of this
website and any service contained within constitutes acceptance of
these Terms & Conditions
17. General
17.1 Vat is charged where applicable
17.2 All hardwood flooring we offer for sale has been kiln dried
(unless otherwise stated) and all dimensions for wood flooring are
nominal. This is because it is a natural characteristic of wood
products whether lacquered or not to adjust in size to its
environmental conditions. It adjusts naturally to the level of
humidity in the area it is stored or used. Purchasers of hardwood
flooring should read the appropriate fitting instructions provided
by ourselves (The Heritage Doors and Floors LTD) or manufacturers and should
be aware of British Standard BS 8201 1987. The code includes
recommendations relating to the work in laying hardwood flooring.
Because this is a natural product please allow 5% grading allowance
of product above and below grade. This is common with most
manufacturers worldwide.
17.3 Before you install hardwood flooring please make sure you have
read all the appropriate fitting instructions and recommendations
(downloadable from our website). The Heritage Doors and Floors LTD can
provide further telephone advice or seek professional help regarding
your particular situation. Do not install the flooring if you are
unsure of the appropriate fitting instructions or have any
complaints regarding the product. Always make sure the product and
the environment in which you are installing are suitable, in
advance. Always use a moisture meter.
Copies of the code of practice for British Standard BS 8201 1987 are
available from the British Standards Institute.
When using products or goods such as adhesives, varnishes, lacquers
etc. always determine suitability on a test area prior to full
application.
17.4 Deliveries are to kerbside only unless other arrangements are
agreed in writing. This is because of recent health and safety
legislation. Please make sure you the customer provide enough labour
to unload your goods from the delivery vehicle.
17.5 Samples are usually provided free of charge and are normally
taken from a batch of the particular or similar flooring. However
this is a natural product and each piece has its own unique
appearance and characteristics.
17.6 Care is taken over photographs and pictures that appear on the
website but these pictures cannot form part of any contract between
any Purchaser and The Heritage Doors and Floors LTD.
17.7 You agree that, to the extent allowed by law, The Heritage
Doors and Floors LTD is not responsible for any loss, claim, damages or any
consequential, indirect or special damages (these include, loss of
profits or revenue, loss of savings, loss of data, loss of privacy)
that you may suffer or incur with your use of or inability to use
the website. This includes information, products or services
obtained via the website.
17.8 Orders for goods and services offered by The Heritage Doors and
Floors LTD are governed by the conditions of sale (see below)
17.9 Our acceptance of an order takes place on despatch of the
order. This is the point the purchase contract will be made and you
will be charged for the order.
18. Changes and amendments to these terms and conditions
From time to time we will change or modify these terms and
conditions. Please therefore check these when you use the website.
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