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info@theheritagecollection.co.ukFax: 0114 247 0869Tel: 0114 247 4917
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Delivery

About Us image

We offer a huge range of products, some small and light but many of our products are heavy and bulky and therefore are expensive to deliver. We do our best to reduce delivery costs to an absolute minimum, including free delivery where possible and we never charge more than it costs us.

It is very hard to build a website that covers all delivery eventualities so if you spot something that seems obviously out of kilter then please do call us up and we'll look to see if that delivery cost is correct.

Some of our products, such as oak flooring, are particularly costly to deliver. As an example an average 100m² order of oak flooring weighs approximately 1.5 tonnes! For these jobs we prefer to quote individually to ensure you get the best possible deal.

Indicative Delivery Bands

Small Products - £5.00

Small/Heavy Products - £10.000

Standard Products - £30.00

Heavy/Bulky Products - £40/£60/£80+

Damages

We wrap all our deliveries carefully but inevitably there are the occasional instances of damage in transit. Please take the time to check your delivery when it arrives, and if there is any signs of damage, sign for the goods as damaged and report to us within 24 hours.  Please note that if you leave this for a few days, we usually cannot claim from the transport company and we will be unable to reimburse you for damaged items.  Please check before the driver leaves or if not possible then check as soon as you can in the next 24hrs.

Heavy Items and Access - Please Take Note

Please note that most of our heavy items such as doors or flooring often have to be delivered by 3rd party haulier as this is the only cost effective way to get the product to you. The service they offer is a "kerbside delivery". Often the driver will be happy to unload to a nearby location but they are not obliged to and we cannot make them. Therefore you MUST have someone available to help unload.

In addition we usually use 7.5 tonne lorries which are large and need good access. If you are unsure about whether the vehicle can reach your home PLEASE CALL US. We can usually arrange something but we need to know in advance. If the driver cannot get the vehicle safely to you they can refuse to unload and you will have to pay for another delivery. If we know in advance we can help.

Unlike many companies we call all our customers who have bought particularly large or bulky items in advance to agree a day of delivery. The delivery companies we use cannot always specify a time they will be with you, although we can sometimes on the day itself help to narrow down the time. Someone will need to be in to sign for the goods. We are happy to deliver to an address other than your home, such as your place of work, if that makes life easier.

"Highlands & Islands" Policy

Our website shipping costs cover normal mainland UK deliveries.  Whilst we can ship to Highlands & Islands, Northern Island, Isle of Man, Isle of Wight, Channel Islands etc, this will cost more.  Please contact us for a shipping quote.   We also regularly ship further afield to places such as France and Japan.  Once again, give our team a call and we'll discuss the best options.  If you place an order on the website for an Island location, we'll call you to discuss any additional charges.  Naturally we are quite happy to refund orders where the additional charges are not acceptable.